What a Great-Grandmother Reminded Me About Sales

Recently, on holiday to Tenerife, Canary Islands, Spain, I was reminded by a great-grandmother of one of the keys to being a successful salesperson. She said, "give your customer your best advice." Sounds simple, right? But first, let me tell you how I came to meet this wonderful great-grandmother. Touring around Tenerife, we visited the village of Vilaflor, as recommended by the guide we received at the airport. It is a beautiful place, known for the "roseta," a special type of embroidery. Walking around the tiny village, a storefront caught my eye and I went inside. There I met the...

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